Wednesday, 17 April 2019

On conferences


I’ve just spent a fantastic two days at the 2019 AUA Conference. Here’s some of my highlights, and my thoughts about why it’s important to make time to tend your professional development.

The AUA is the Association of University Administrators – a body of which I’m a Fellow, having been a member and been involved since the late 1990’s. (I’m currently programme lead for its rather excellent Postgraduate Certificate in Higher Education Administration, Management and Leadership.)  It runs – amongst many other things – an annual conference, focused on professional development, and a very excellent conference it is too. There’s a mixture of plenary session and workshops; I’ll focus on the workshops I attended.

Sketch-noting: If you’re on Twitter you may have seen @Katrina_Swanton tweet her fantastic sketch-notes of workshops and conferences she has attended. Sketch-noting is a method of taking notes using pictures as well as words. As well as being interesting to see afterwards, they work well as a learning tool. Dual-coding is the thing here: by drawing pictures as well as writing words, we will better remember the material. And Katrina ran a great session, giving us the confidence to develop our skills and then to practice on a couple of TED talks. You don’t need to be an artist to sketch-note, you just need to be open to a new way to take in information. You can see below my first go, at a later session.

Defining the future profession: A session I co-presented with Susannah Marsden, of City, University of London. I’ll blog about this another time. Sufficient for now to say that the session seemed to go well, and people confronted the eternal question. With respect to trivial pursuits, is it pie or cheese?

Digital transformations: Fola Ikpehai of SUMS Consulting led a lively session focusing on digital transformation. Fola is a really engaging presenter, and her approach – rightly – focused on the organisational., process and cultural issues necessary to succeed in any digital transformation project. Its always interesting to hear another’s approach on a familiar topic: Fola’s experience in digital transformations in the museums sector meant that she had a great perspective on how to think like a customer, and how to embed digital thinking within an organisation.

The Changing University: A tour de force from @mike_rat which took us on a historical journey to see how universities have changed over time, adapting to the different demands that society places on them. From first foundations at Oxford, through to the abolition of the binary divide, Mike shared some fascinating images and created a narrative of quirky adaptability. Plus some great facts, which you’ll have to hear Mike talk to find out more about. For instance, why Oxford MAs had to swear an oath not to teach in Stamford; why elevenses were banned at an English University; and why freedom of speech is so strong a thread in the US university sector. A really fantastic session, plus, the chance to try out sketch-noting in the wild. What do you think?

A sketch-note, by me, of the great session by @mike_rat 
All of the sessions, in different ways, gave me cause to reflect on my own practice, and to rethink the contexts within which I work. I learnt about approaches and techniques which will help me to solve real problems in my work; I found out about good practice in many university activities. And, as always, I met up with old friends and made plenty of new ones. UK universities are fortunate in the calibre of people working within their professional services. The sector is fortunate to have the AUA.

Two days well spent, I’d say. Why not join me next year at the AUA conference in Nottingham?

Monday, 18 February 2019

1844 days …


… is, by my sums, how long I’ve now been consulting as a freelance. Just over 5 years. Here’s some reflections on lessons I’ve learnt during those years.

Stay flexible. Arrangements change. Things can (and do!) take more or less time than you expect; events might mean that when on your travels you need to add new destinations, or change dates. Don’t grumble, just go with it. Practically, this means avoid the cheaper advanced tickets on trains (the ones that tie you to a specific train). And trains are better than cars. Not just for the environment, but for the thinking and working time that they bring. Just allow yourself an extra hour for signal failure.

Its always wise to check that you’ve understood the client. Listen, really listen. Try to give yourself time to pick up the nuances. What assumptions are you making about what the client is saying which might be wrong? What situational changes might be occurring within the client’s organisation that might have an impact. The client is often in a hurry – its useful to know why. Is it an urgent to deliver a result, or is it simply urgent to start a process? This last point isn’t as cynical as it might sound: once a person knows that they will get some help and that a solution can be found, it can free them up to be more reflective and to open up about their underlying worries, fears, and hopes. Time spent growing your understanding of the problem repays itself later. Big time.

You’ll be living with uncertainty, and its important to make your own peace with that. As a freelance you are dependent upon others’ timescales, both when it comes to initial discussions and also, sometimes, when in mid-project. Your planning horizon gets much shorter. When I used to have a ‘proper’ job, I could reasonably book leave, for example, months ahead, knowing that work cycles would permit it. Now, I can often only see clearly, in work terms, for 4-5 weeks ahead. That doesn’t mean that you can’t plan ahead, but it is riskier to do so. Can I be sure that no big project will present itself, needing attention at precisely the time I’ve committed to something personal? You need to learn to go with the flow, I think.

You need a different sort of resilience. There are hard days, where for whatever reason it’s tough to focus. If you’re in an organisation, the routines of office life can help you to kick start yourself (or to give you a kick up the backside) but when you make your own routines, you have to dig yourself out of the hole. I miss having close colleagues: the day-to-day benefits of social chitchat in the office are not to be underestimated. So its good to develop a new group of colleagues: folk who you might not see every day but with whom – through phone, text, social media – you can chew the fat, shoot the breeze, and generally know that here are people who notice you. Some of my new tribe are fellows in the consulting world (and I’ve inducted a few …), some are folk who work at places where I’ve done projects. And they all make it into the pantheon of people I’d consider friends not acquaintances.

There’s a real joy in being your own boss. Everything that you do is because of your choice, in a much closer way than when you work for an organisation. And this means that things like backing up your IT aren’t a chore, they’re an obvious must do. So they don’t seem as faffy. Yea, even unto the recording of expenses. But because everything that you do is your own choice, it’s really important to be consistent with your values. Earning money is the transactional reason for my consulting practice, but that doesn’t sustain you through dull days and hard hours. You need to know that the big thing you’re doing – in my case helping universities to be better places – is worth it. And as I’ve worked with different universities, students’ unions, and sector bodies (over 25 different clients on over 40 projects in five years, since you ask!), my belief that higher education matters, and that universities can be made better places, has deepened and grown. It’s a sector that I love.

Finally, get over yourself and chase the invoice. The fear that they don’t want to pay because what you did was rubbish is just a voice in your head! Invoices are late mostly because of bureaucracy, because emails get forgotten in inboxes, and because nobody (well, almost nobody) outside of finance departments and suppliers understands the importance of a purchase order in enabling subsequent payment of an invoice. But the feeling when your first invoice is paid – wonderful! Repeat business is a real pat on the back. And projects with clients who you didn’t know, where you’ve been contacted because of recommendation from elsewhere the sector, is a very positive appraisal.

When I started out on this journey I had a deal with my partner to see how it was going after two years. And it turns out that it was going fine. The five-year anniversary tells me that so far I’m on the right path. Here’s to the next five years!